Overview
The Technical Writer is responsible for creating clear, accurate, and easy-to-understand documentation based on information provided by internal teams. This role helps ensure users, staff, and clients can access structured instructions, guides, and reference materials.
Key Responsibilities
- Produce clear technical documentation such as user guides, process manuals, FAQs, and instructional content.
- Translate complex information into simple, structured writing with consistent formatting.
- Work closely with subject-matter experts to gather accurate information.
- Update documents when new features, processes, or requirements are introduced.
- Create diagrams, flowcharts, and visual aids when needed.
- Ensure documents follow company style guidelines and are easy for readers to follow.
- Assist with organising and maintaining a central library of documentation.
Skills & Requirements
- Strong writing and communication skills.
- Ability to present technical information in simple, clear language.
- Good organisational skills and attention to detail.
- Basic understanding of documentation tools and formatting standards.
- Ability to work with teams such as product, operations, or technical support to collect information.
- Experience with diagrams or documentation software is helpful but not essential.
